FAQ – IMPORTANT NOTES FOR CUSTOMERS

FAQ

1. Does the machine need repair?
A. We aim to sell machines which do not need repair work.
Each machine is thoroughly ” inspected “keeping in mind all the aspects and factors essential for quality printing before adding on our inventory and before making it available for our customers.
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2. How much time it takes for the delivery?
A. It depends which geographical region the machine is coming from but on an average it would take 45 -60 days provided that the machine is out of the production floor of the current user.
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3. Do we undertake Installation?
A. Yes we do undertake full installation at an additional cost .
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4. How much time does it take for installation?
A. Approx 10 days for a single colour , 3 weeks for a 2 colour , 8 weeks for a 4 colour and 6 weeks for an Oven .
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5. Can the machine be seen in running condition?
A . It would depend on machine to machine , wherever there is a possibility to see running , client is welcome to see and in case where the machine has stopped production and is dismantled then a thorough physical inspection may be the best option.
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6. Conditions of the cylinders
A. We only offer machines having good condition cylinders and ” Guaranteed “without any waiveness or dents . There may be situations where alenkey or screw has run over the cylinders at some duration but with well repaired and without compromising even 1% effect on its print quality.
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7. Year of manufacture?
A. In case of Mailander , LTG and KBA the year of manufacturing is known and emborced in the machine however the Marquess model in Crabtree doesn’t carry the year of manufacture on the machine , this has to be trusted on the sellers information or by noting down the serial number and then to be inquired from Crabtree .
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The above are the commonly asked questions if there is further information required , customers are welcome to send any queries.

“We respect to our clients feed backs and we take their points for future success.”

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